American Web Loan Questions and Answers
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Terms of Service
I want to pay my loan off today why can't you do same day payments through ACH?
Admin
1
answer
By Admin on Behalf of the Company
#1543260
Payments through ACH must be scheduled at least 2 business days before the date you would like it to debit.
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How do I stop the payments from drafting from my bank account?
Admin
1
answer
By Admin on Behalf of the Company
#1543259
Once the loan is approved, payments are fixed. If you would like to change the account your payments come from, you can call our Customer Service Department at 1-877-860-7171. You may also call us if you’re struggling to make these payments and we will review your options with you.
When can I apply for a new loan?
Admin
1
answer
By Admin on Behalf of the Company
#1543258
You may apply for a new loan the day after your current balance is paid off.
Why don't you take credit card payments?
Admin
1
answer
By Admin on Behalf of the Company
#1543255
We choose not to pay credit with credit as a best practice.
What can I do if I cannot make my payment on time?
Admin
1
answer
By Admin on Behalf of the Company
#1543253
We have multiple options to assist customers with payment hardships. You may call us at 877-860-7171 to discuss your options with an agent.
Why does the automated system give me 2 different numbers when I call in? (principal balance and payoff balance)
Admin
1
answer
By Admin on Behalf of the Company
#1543251
The principal is what you still owe on the balance of the loan. The payoff balance is the principal plus interest fees and, if applicable, late fees.
Where can I find my contract/copy of Terms and Conditions?
Admin
1
answer
By Admin on Behalf of the Company
#1543250
These documents can be found in your account at MyAccount.AmericanWebLoan.com or on our AWL mobile app. You can also call 1-877-860-7171 and an agent can email them to you.
What states do you service?
Admin
1
answer
By Admin on Behalf of the Company
#1543232
We offer loans to customers in all states except Arkansas, Connecticut, Georgia, New York and Washington.
Can I have two loans at once?
Admin
1
answer
By Admin on Behalf of the Company
#1543230
We only allow customers to have one loan at a time with us, but once your current balance is paid off, you may reapply the next day for a new loan.
I haven't paid my loan off yet but I'm in need of additional funds. Can I take out a 2nd loan with you?
Admin
1
answer
By Admin on Behalf of the Company
#1543229
We only allow customers to have one loan at a time with us, but once your current balance is paid off, you may reapply the next day for a new loan.
I can no longer afford my payment, can it be reduced?
Admin
1
answer
By Admin on Behalf of the Company
#1543228
Once the loan is approved, payments are fixed. Please call us at 1-877-860-7171 if you are struggling to make a payment and we can review your options with you.
I changed jobs, can I update my due dates?
Admin
1
answer
By Admin on Behalf of the Company
#1543227
Yes, you may. Please call us at 1-877-860-7171 and our Pay Frequency team will update your information.
How do I change my bank information?
Admin
1
answer
By Admin on Behalf of the Company
#1543222
You can call our Customer Service Department at 1-877-860-7171 to change the account your payments come from.
Balance due trying to find out
Jermel Ndy
Was looking to get balance of account I need password and account number
0
answers
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American Web Loan