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AWL Inc. dba American Web Loan provides customers with convenient online financial solutions at www.americanwebloan.com. AWL’s loans are subject to terms and conditions, and not all applicants will qualify. Loans are not available in all states. New customers must be able to satisfy general eligibility requirements for underwriting approval. Returning customers who have received a pre-approved offer or offer code must continue to be able to satisfy the preselection criteria as shown in their offer. AWL is owned and operated by the Otoe-Missouria Tribe of Indians (the "Tribe") and was conceived as part of the Tribe's economic development program. Revenue from AWL goes to fund Tribal community programs including elder service, education, after school programs, improved housing and infrastructure, and public safety. AWL is licensed under the Tribe’s Consumer Financial Services Ordinance and regulated by the Otoe-Missouria Consumer Finance Services Regulatory Commission, which regulates all consumer financial services conducted from the Otoe-Missouria Tribe of Indians' reservation in Oklahoma.

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American Web Loan's reply dated Apr 10, 2020 to: Christine C Agx's review

To Whom It May Concern,

American Web Loan is in receipt of review number 1856567 filed by Christine Curry regarding a financial hardship due to the loss of employment. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. Curry’s account. The records reflect that Ms. Curry spoke with a representative on April 6, 2020 and was advised a payment could be deferred on her account; however, due to a recent ACH payment, the request could not be processed until the next business day. On April 7, 2020, Ms. Curry contacted us, and the deferment was processed.

American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Curry has additional questions or concerns she is invited to contact us directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

Sincerely,
American Web Loan

author's review

Christine C Agx

Pissed customer

Apr 06, 2020

This company is the only financial institution that is not willing to work with you if you have lost your job. They would rather send you to collections and hinder your credit then to try to do like the others and help people.

At least cust pmts in half - something. Not only that but their cust.

svc did not sound very sympathetic that I lost my j0b. This is not a company that you want to do business with.

Pros:

Expediency of approval with low credit score

Preferred solution: Price reduction

User's recommendation: Stay away from this company

American Web Loan's reply dated Apr 02, 2020 to: Guest-1849206's review

To Whom It May Concern,

American Web Loan has received your request to stop the ongoing ACH debits from your bank account. In order for us to process your request, please send an email to customercare@americanwebloan.com and include your name and loan ID number.

If you have any questions or need assistance with making payment arrangements, please contact us directly at (877) 860-7171.

Sincerely,
American Web Loan

author's review

Anonymous

Guest-1849206

Miami, Florida

Payments

Apr 01, 2020

I want to revoke my biweekly payments as I’ve recently lost my job due to the pandemic crisis. I already contacted your company and was told to email and request revoking my payments.

Please let me know what other options do I have as I can’t make any payments at this time. Thank you.

American Web Loan's reply dated Mar 04, 2020 to: Kimberly B Nhe's review

American Web Loan is in receipt of review number 1804244 filed by Kimberly Bury.

Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms and cost of the loan are fully disclosed in accordance with the Truth in Lending Act. As with all interest-bearing loans, the interest is assessed daily based on the principal balance owed.

Upon receipt of the review, American Web Loan completed a thorough review of Ms. Bury’s account. The records reflect that the application was submitted through a third-party website and forwarded to American Web Loan on February 14, 2020. American Web Loan approved Ms. Bury’s request for financing and the loan agreement was made available prior to her electronically signing the loan agreement under the E-SIGN Act.

American Web Loan understands that this is an expensive form of credit and encourages customers to make additional payments to reduce the total cost of the loan agreement. Additionally, customer have the option of repaying the outstanding loan balance at any time without assessment of a fee or prepayment penalty.

We trust that the information provided is sufficient to close the review. If Ms. Bury has additional questions or needs assistance with making payment arrangements, she is invited to contact American Web Loan directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

author's review

Kimberly B Nhe

Do not fall in to this trap please

Feb 25, 2020

I was desperate to clean up my checking account since it had been over drafted by 110.00. then around that time I had 450.00 to pay for my share of the rent.

So I took 700.00 out and I saw 6 payments of 224.14. Okay I thought. I can do this for 6 payments. Then after I agreed, Then there were 13 payments of 224.14 that comes up to 2,913.82 .

I was upset. I'm still upset over this. That was not what I saw when they should be 6 monthly payments. How in the *** do you charge someone that much for interest when they are hurting for money in the first place.

This extremely greedy . I will never do this again once it is paid off

Preferred solution: Price reduction

American Web Loan's reply dated Feb 06, 2020 to: Jon H Rse's review

American Web Loan is in receipt of review number 1773171 filed by Jon Haigler regarding the scheduled payments for his account. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

American Web Loan provides interest-bearing installment loans and the terms, cost of the loan, and payment schedule are fully disclosed to customers in accordance with the Truth in Lending Act prior to the disbursement of loan proceeds.

Upon receipt of the review, American Web Loan completed a thorough review of Mr. Haigler’s account. Our records reflect that at the time of the application, Mr. Haigler submitted information indicating that he received pay bi-weekly. As such, the payment schedule was set to coincide with his pay date.

We are attempting to work directly with Mr. Haigler but have been unsuccessful. American Web Loan asks that he contact us directly at (877) 860-7171.

American Web Loan trust that the information provided is sufficient to close the complaint. Any additional questions or concerns should be directed to the telephone number referenced above.

author's review

Jon H Rse

Jon H Rse |

Lenoir, North Carolina

Questions on my loan

Jan 26, 2020

I just got a $1000 loan, and was told the $251 was my monthly payment! I just got the confirmation and it said the $251 was to be a bi-weekly payment!

I cannot pay $251 bi-weekly! I am on Social Security, and reason for loan was to catch up bills. i need a monthly payment on 28th of each month. Please let me know how we can make a payment monthly and tell me my monthly payment.

The $1000 has been paid out already! I have no savings and cannot send the money back, Thank you!

Loss:

$1000

Reason of review:

Problems with payment

Preferred solution: Let the company propose a solution

American Web Loan's reply dated Jan 19, 2020 to: Guest-1762240's review

American Web Loan is in receipt of review number 1762240 filed by Patricia Durham requesting that her ongoing payments be stopped. We strive for the best in customer satisfaction and appreciate the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

Our records reflect that American Web Loan has been working directly with Ms. Durham and the recurring payments were discontinued prior to American Web Loan receiving the review. However, payments remain due and American Web Loan would recommend that Ms. Durham contact American Web Loan to make new arrangements to prevent her loan from falling further past due.

We trust that the information provided is sufficient to satisfy Ms. Durham’s concerns. If she has any questions or additional concerns, we invite her to contact American Web Loan directly.

author's review

Anonymous

Guest-1762240

Detroit, Michigan

I want to stop my checks right now

Jan 15, 2020

My name is Patricia Ann Durham I am texting you ask if you will please stop my checks. I am waiting on a decision on my disability checks so they will continue.

I have to have surgery next month on my Spine and both knees have to be replaced.

And I have been off work sense November 1,2019 Thank you Patricia Ann Durham when my money starts back I will let you know so I can take care of this bill. 313-598-****

Testimonial

Yanina D

testimonial

Provided options to assist

Jan 13, 2020

The representative was very courteous and professional. He provided options to assist with my loan that were very helpful. – Donald B.

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Yanina D

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Thank you, and Aloha

Dec 25, 2019

Gonzales was, professional, and thorough and patient ,and knowledgeable which I deeply appreciate. Thank you, and Aloha – Stephen Z

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Yanina D

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So professional

Dec 19, 2019

The agent was so amazing he explained to me everything so professional. Thank you AWL – Marie S.

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Yanina D

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Annette was extremely kind

Dec 16, 2019

The associate who helped me, Annette, was extremely kind and understanding and helpful in a very difficult situation for me. – Rosemary K.

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Yanina D

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I look forward to doing business with AWL

Dec 11, 2019

Both people I spoke with were friendly and professional. I look forward to doing business with AWL in the future if needed. – Tammy D.

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Yanina D

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EASY & PLEASANT

Nov 26, 2019

Agent was awesome! Patient, knowledgeable of her job and provided great customer service.

She made the call EASY & PLEASANT.

I wish other companies that I deal with had agents like the one I spoke with. – Christine M.

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Yanina D

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A very pleasant experience

Nov 25, 2019

The representative I spoke to was extremely helpful, friendly and easy to understand. I usually dread calling 800 numbers, but this was a very pleasant experience! – Angela L.

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Yanina D

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Very helpful

Nov 12, 2019

I am paying off my loan early and Jonathan was very helpful in getting everything setup for me to make this happen. – Yvonne W.

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Yanina D

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I would do business with you

Nov 07, 2019

Very polite, courteous and made sure we both were are the same page. I would definitely do business with you again – Sherry S.

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Yanina D

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Recommend family and friends

Nov 02, 2019

I was very satisfied with the phone call I got all my questions answered. The employees are very friendly.

Amazing customer service. I would definitely recommend family and friends – Charles M.

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