Provided options to assist

The representative was very courteous and professional. He provided options to assist with my loan that were very helpful. – Donald B.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799926 Review #1799926 is a subjective opinion of poster.

Thank you, and Aloha

Gonzales was, professional, and thorough and patient ,and knowledgeable which I deeply appreciate. Thank you, and Aloha – Stephen Z
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799924 Review #1799924 is a subjective opinion of poster.

So professional

The agent was so amazing he explained to me everything so professional. Thank you AWL – Marie S.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799923 Review #1799923 is a subjective opinion of poster.

Annette was extremely kind

The associate who helped me, Annette, was extremely kind and understanding and helpful in a very difficult situation for me. – Rosemary K.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799922 Review #1799922 is a subjective opinion of poster.

I look forward to doing business with AWL

Both people I spoke with were friendly and professional. I look forward to doing business with AWL in the future if needed. – Tammy D.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799918 Review #1799918 is a subjective opinion of poster.

EASY & PLEASANT

Agent was awesome! Patient, knowledgeable of her job and provided great customer service. She made the call EASY & PLEASANT. I wish other companies that I deal with had agents like the one I spoke with. – Christine M.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799916 Review #1799916 is a subjective opinion of poster.

A very pleasant experience

The representative I spoke to was extremely helpful, friendly and easy to understand. I usually dread calling 800 numbers, but this was a very pleasant experience! – Angela L.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799913 Review #1799913 is a subjective opinion of poster.

Very helpful

I am paying off my loan early and Jonathan was very helpful in getting everything setup for me to make this happen. – Yvonne W.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799911 Review #1799911 is a subjective opinion of poster.

I would do business with you

Very polite, courteous and made sure we both were are the same page. I would definitely do business with you again – Sherry S.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799910 Review #1799910 is a subjective opinion of poster.

Recommend family and friends

I was very satisfied with the phone call I got all my questions answered. The employees are very friendly. Amazing customer service. I would definitely recommend family and friends – Charles M.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799908 Review #1799908 is a subjective opinion of poster.
American Web Loan's reply to:

Balance inquiry

Thank you for your recent feedback. We greatly appreciate you reaching out to us with your concerns. We are glad that we could come to an agreement for your concerns. If you have any additional questions or concerns, please contact us at feedback@americanwebloan.comor call us at 877-860-7171.
author's review
ID
#1694066 Review #1694066 is a subjective opinion of poster.
Reason of review
I don't recall receing a loan to my bank acct.
Preferred solution
Send me date and exact smount of loan you sent to my babk account.
New Reviewer

Why are you taking money from my bank? I applied for AWL months ago but I never received a loan from you.

Unless you can prove I did in fact received a loan from you by sending me evidence of date and amount of loan sent to my bank account, I will stop any future payments from my bank acount, report you to authorities, and insist on reimburstments. K Scott

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Professionalism & understanding

The representative was professional & kind. I felt like she was empathetic to my situation & genuinely helped me. I was so relieved when I got off of the phone because of her professionalism & understanding – Sabrina W.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799907 Review #1799907 is a subjective opinion of poster.

Patient

Customer service is always exceptional, friendly and patient. – Katherine C.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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#1799906 Review #1799906 is a subjective opinion of poster.

we are extremely grateful

Therron is awesome! He was so friendly, and helpful. He accommodated us in every way possible, and we are extremely grateful – Rebecca T.
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American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1799905 Review #1799905 is a subjective opinion of poster.
American Web Loan's reply to:

Loan rates and disclosure fraud

Thank you for your feedback. The terms of each loan issued by American Web Loan are in writing and contained in the customer’s loan agreement. Each loan agreement clearly outlines in the Truth in Lending Disclosure the principal loan amount, the amount of the finance charge, total amount of payments, as well as the customer’s payment schedule. The loan agreement in its entirety is presented to the customer for his or her review prior to acceptance. Further, each customer is required to affirmatively accept the loan terms under the Federal Esign Act before the loan will fund. We would like to speak with you regarding your account to provide you with more information on our processes. Please contact us at 877-860-7171.
author's review
ID
#1678382 Review #1678382 is a subjective opinion of poster.
Cons
  • Poor service
  • Taken advantage of
  • Process not explained clearly
Reason of review
High interest and bad practice
Loss
$3000
Preferred solution
Price reduction
New Reviewer

I applied for a loan with this company received instant approval. Money went into my account I tried to open the truth in lending statement the same night was not able to open the doc.

It was not until later the next day my account reflect the info. Of course the money was already in my account and covered an overdraft. Now the payment is 346 biweekly.

That’s more than half the loan per month. This has got to be illegal.

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