American Web Loan's reply to: Pissed customer

To Whom It May Concern,

American Web Loan is in receipt of review number 1856567 filed by Christine Curry regarding a financial hardship due to the loss of employment. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. Curry’s account. The records reflect that Ms. Curry spoke with a representative on April 6, 2020 and was advised a payment could be deferred on her account; however, due to a recent ACH payment, the request could not be processed until the next business day. On April 7, 2020, Ms. Curry contacted us, and the deferment was processed.

American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Curry has additional questions or concerns she is invited to contact us directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

Sincerely,
American Web Loan
Christine C Agx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Pissed customer

This company is the only financial institution that is not willing to work with you if you have lost your job. They would rather send you to collections and hinder your credit then to try to do like the others and help people.

At least cust pmts in half - something. Not only that but their cust.

svc did not sound very sympathetic that I lost my j0b. This is not a company that you want to do business with.

Pros:
  • Expediency of approval with low credit score

Preferred solution: Price reduction

User's recommendation: Stay away from this company

American Web Loan's reply to: Payments

To Whom It May Concern,

American Web Loan has received your request to stop the ongoing ACH debits from your bank account. In order for us to process your request, please send an email to customercare@americanwebloan.com and include your name and loan ID number.

If you have any questions or need assistance with making payment arrangements, please contact us directly at (877) 860-7171.

Sincerely,
American Web Loan
Anonymous
map-marker Miami, Florida

Payments

I want to revoke my biweekly payments as I’ve recently lost my job due to the pandemic crisis. I already contacted your company and was told to email and request revoking my payments.

Please let me know what other options do I have as I can’t make any payments at this time. Thank you.

American Web Loan's reply to: Do not fall in to this trap please

American Web Loan is in receipt of review number 1804244 filed by Kimberly Bury.

Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms and cost of the loan are fully disclosed in accordance with the Truth in Lending Act. As with all interest-bearing loans, the interest is assessed daily based on the principal balance owed.

Upon receipt of the review, American Web Loan completed a thorough review of Ms. Bury’s account. The records reflect that the application was submitted through a third-party website and forwarded to American Web Loan on February 14, 2020. American Web Loan approved Ms. Bury’s request for financing and the loan agreement was made available prior to her electronically signing the loan agreement under the E-SIGN Act.

American Web Loan understands that this is an expensive form of credit and encourages customers to make additional payments to reduce the total cost of the loan agreement. Additionally, customer have the option of repaying the outstanding loan balance at any time without assessment of a fee or prepayment penalty.

We trust that the information provided is sufficient to close the review. If Ms. Bury has additional questions or needs assistance with making payment arrangements, she is invited to contact American Web Loan directly at (877) 860-7171 or via email at customercare@americanwebloan.com.
Kimberly B Nhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Do not fall in to this trap please

I was desperate to clean up my checking account since it had been over drafted by 110.00. then around that time I had 450.00 to pay for my share of the rent.

So I took 700.00 out and I saw 6 payments of 224.14. Okay I thought. I can do this for 6 payments. Then after I agreed, Then there were 13 payments of 224.14 that comes up to 2,913.82 .

I was upset. I'm still upset over this. That was not what I saw when they should be 6 monthly payments. How in the *** do you charge someone that much for interest when they are hurting for money in the first place.

This extremely greedy . I will never do this again once it is paid off

..

Preferred solution: Price reduction

American Web Loan's reply to: Questions on my loan

American Web Loan is in receipt of review number 1773171 filed by Jon Haigler regarding the scheduled payments for his account. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

American Web Loan provides interest-bearing installment loans and the terms, cost of the loan, and payment schedule are fully disclosed to customers in accordance with the Truth in Lending Act prior to the disbursement of loan proceeds.

Upon receipt of the review, American Web Loan completed a thorough review of Mr. Haigler’s account. Our records reflect that at the time of the application, Mr. Haigler submitted information indicating that he received pay bi-weekly. As such, the payment schedule was set to coincide with his pay date.

We are attempting to work directly with Mr. Haigler but have been unsuccessful. American Web Loan asks that he contact us directly at (877) 860-7171.

American Web Loan trust that the information provided is sufficient to close the complaint. Any additional questions or concerns should be directed to the telephone number referenced above.
Jon H Rse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Lenoir, North Carolina

Questions on my loan

I just got a $1000 loan, and was told the $251 was my monthly payment! I just got the confirmation and it said the $251 was to be a bi-weekly payment!

I cannot pay $251 bi-weekly! I am on Social Security, and reason for loan was to catch up bills. i need a monthly payment on 28th of each month. Please let me know how we can make a payment monthly and tell me my monthly payment.

The $1000 has been paid out already! I have no savings and cannot send the money back, Thank you!

Loss:
$1000
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

American Web Loan's reply to: I want to stop my checks right now

American Web Loan is in receipt of review number 1762240 filed by Patricia Durham requesting that her ongoing payments be stopped. We strive for the best in customer satisfaction and appreciate the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

Our records reflect that American Web Loan has been working directly with Ms. Durham and the recurring payments were discontinued prior to American Web Loan receiving the review. However, payments remain due and American Web Loan would recommend that Ms. Durham contact American Web Loan to make new arrangements to prevent her loan from falling further past due.

We trust that the information provided is sufficient to satisfy Ms. Durham’s concerns. If she has any questions or additional concerns, we invite her to contact American Web Loan directly.
Anonymous
map-marker Detroit, Michigan

I want to stop my checks right now

My name is Patricia Ann Durham I am texting you ask if you will please stop my checks. I am waiting on a decision on my disability checks so they will continue.

I have to have surgery next month on my Spine and both knees have to be replaced.

And I have been off work sense November 1,2019 Thank you Patricia Ann Durham when my money starts back I will let you know so I can take care of this bill. 313-598-****

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