American Web Loan's reply to:

American Web Loan - Pissed customer

To Whom It May Concern,

American Web Loan is in receipt of review number 1856567 filed by Christine Curry regarding a financial hardship due to the loss of employment. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. Curry’s account. The records reflect that Ms. Curry spoke with a representative on April 6, 2020 and was advised a payment could be deferred on her account; however, due to a recent ACH payment, the request could not be processed until the next business day. On April 7, 2020, Ms. Curry contacted us, and the deferment was processed.

American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Curry has additional questions or concerns she is invited to contact us directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

Sincerely,
American Web Loan
ID
#1856567 Review #1856567 is a subjective opinion of poster.
Service
American Web Loan Loan
Pros
  • Expediency of approval with low credit score
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

This company is the only financial institution that is not willing to work with you if you have lost your job. They would rather send you to collections and hinder your credit then to try to do like the others and help people.

At least cust pmts in half - something. Not only that but their cust.

svc did not sound very sympathetic that I lost my j0b. This is not a company that you want to do business with.

User's recommendation: Stay away from this company.

American Web Loan's reply to:

American Web Loan - Payments

To Whom It May Concern,

American Web Loan has received your request to stop the ongoing ACH debits from your bank account. In order for us to process your request, please send an email to customercare@americanwebloan.com and include your name and loan ID number.

If you have any questions or need assistance with making payment arrangements, please contact us directly at (877) 860-7171.

Sincerely,
American Web Loan
ID
#1849206 Review #1849206 is a subjective opinion of poster.
Service
American Web Loan Loan

I want to revoke my biweekly payments as I’ve recently lost my job due to the pandemic crisis. I already contacted your company and was told to email and request revoking my payments.

Please let me know what other options do I have as I can’t make any payments at this time. Thank you.

American Web Loan's reply to:

American Web Loan - Loan rates and disclosure fraud

Thank you for your feedback. The terms of each loan issued by American Web Loan are in writing and contained in the customer’s loan agreement. Each loan agreement clearly outlines in the Truth in Lending Disclosure the principal loan amount, the amount of the finance charge, total amount of payments, as well as the customer’s payment schedule. The loan agreement in its entirety is presented to the customer for his or her review prior to acceptance. Further, each customer is required to affirmatively accept the loan terms under the Federal Esign Act before the loan will fund. We would like to speak with you regarding your account to provide you with more information on our processes. Please contact us at 877-860-7171.
ID
#1678382 Review #1678382 is a subjective opinion of poster.
Service
American Web Loan Loan
Cons
  • Do your research
  • Poor service
  • Process not explained clearly
Reason of review
High interest and bad practice
Loss
$3000
Preferred solution
Price reduction

I applied for a loan with this company received instant approval. Money went into my account I tried to open the truth in lending statement the same night was not able to open the doc.

It was not until later the next day my account reflect the info. Of course the money was already in my account and covered an overdraft. Now the payment is 346 biweekly.

That’s more than half the loan per month. This has got to be illegal.

American Web Loan's reply to:

American Web Loan - I paid of my loan and applied for another loan

American Web Loan is a tribal lending entity wholly owned by the Otoe-Missouria Tribe of Indians, a federally-recognized Indian tribe. American Web Loan is licensed and regulated by the Otoe-Missouria Consumer Finance Regulatory Commission, which regulates all consumer financial services conducted from tribal land of the Otoe-Missouria Tribe of Indians.

American Web Loan does submit pre-approval offers of its loan products to individuals who may be interested and preliminarily qualified for a loan based upon certain information available to American Web Loan at the time of the pre-approval offer. However, all pre-approved offers are subject to additional verification. Unfortunately, Applications that do not pass all additional requirements are not approved for credit, even if the applicant had received a pre-approval offer.
ID
#1653436 Review #1653436 is a subjective opinion of poster.
Service
American Web Loan Loan
Pros
  • Easy to make payments
  • Free money
  • Process quickly
Cons
  • Refusal to communicate via e-mail

I paid off my loan in full, even made extra payments to pay it off quicker. NEVER missed a payment.

Shortly after paying it off, i reapplied for another loan. They denied me because i was behind on another account which i was working with the people to get caught up.

To add insult to injury, i got an email asking me to come back after the denied me another loan. NEVER EVER will i give them a chance at my money and i have told my friends to pay their loans off early and give their business to another well deserving company.

American Web Loan's reply to:

American Web Loan - Blood Sucking Thieves

Thank you for your recent feedback. We greatly appreciate you reaching out to us with your concerns. We are glad that we could come to an agreement for your concerns. If you have any additional questions or concerns, please contact us at 877-860-7171.
ID
#1528874 Review #1528874 is a subjective opinion of poster.
Service
American Web Loan Loan

AWL is a terrible option for people in need, instead of helping, they just cause more harm !!! I was aware of the terrible loan i was getting into and i cant balme them for that part, i needed cash and agreed to the aweful interest rate they offered, knowing i was going to pay it back early.

This is where i had issues with this company !!! They push you to download their app and use it to make extra payments, then when you try to, it never works. It tells you that you are to close to your regularly scheduled payment date. I waited till my regularly scheduled payment of $94 dollars was taken from my bank account on Friday May 3rd, 2019, then tried several times that day to make the payoff of $803 dollars, with no success.

Again on Saturday, i went on the app to try again, the payoff was now $816 & i received the same message not allowing me to make the payoff, to close to my scheduled payment date. So then i tried their website, it also wouldnt allow me to make the payoff of $816, no reason given, it just wouldnt accept it. Finally i was able to schedule an $800 payment on the website, but it made me use the date of Tuesday, 5/7/19 which increased the payoff ammount yet again. So i was finally able to contact AWL by phone today and i attempted to settle my account for the payoff ammount of the $803 that it was when i originally tried the entire day to make the payoff and was rudely told i couldnt and that the amount went up once again to $868.

So basically i am expected/forced to pay an additional $65 dollars for their faulty app and website or the loan wont be closed and will continue to accrue interest. All told, in 4 weeks i made four $94 dollar payments on a $800 dollar loan and i still owe $868 now......stay away from these Blood Sucking Thieves !!!!

American Web Loan's reply to:

American Web Loan - Unauthorized loan 2-14-2019

We recently had contact with you and are currently working towards a resolution for your concerns. Please contact us at 877-860-7171. Thank you.
ID
#1516022 Review #1516022 is a subjective opinion of poster.
Service
American Web Loan Loan

Three hundred dollars was deposited by wire transfer into an inactive checking account. I did not apply for a loan.

Called my bank. There directed me to AWL for resolution.

Called twice. No reply

American Web Loan's reply to:

American Web Loan - RIp OFF Rip Off Rip Off

Thank you for your recent feedback. We greatly appreciate you reaching out to us with your concerns. We are glad that we could come to an agreement for your concerns. If you have any additional questions or concerns, please contact us at feedback@americanwebloan.com or call us at 877-860-7171.
ID
#1512527 Review #1512527 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
The interest is Enormous. RIP off for consumers
Loss
$600
Preferred solution
Let the company propose a solution

I cannot believe I fell for this scam. You take advantage of people in every horrible way.

Borrowed $600 paying back over $1500.......I have already paid back $1079.00 with 5 more payments. I am so embarrassed that I didn't read the fin print. This should be out lawed. My husband has lost his job and this makes me want to cry.

I am paying $134.95 every other week. I am so upset.

I understand that I would pay more interest but really? This is like a legalized loan shark.

C Johnson

American Web Loan's reply to:

American Web Loan - Loan Sharks are better

We are in receipt of your recent complaint. Our records indicate we have reached a mutual agreement. If you have any additional questions or concerns, please contact us at feedback@americanwebloan.com or call us at 877-860-7171.
ID
#1490345 Review #1490345 is a subjective opinion of poster.
Service
American Web Loan Loan
Pros
  • Process quickly
  • Easy and quick to get my money
Cons
  • Terms
  • Worst lender ever
Reason of review
loan sharking
Loss
$2000
Preferred solution
recalculation of finance charges and a refund for overpayment
American Web Loan - Loan Sharks are better

I recently took a 2000.00 loan knowing I would repay quickly. I saws the interest rate was excessively high but was in a tough spot.

After 7 payments I paid in full ~1862.00 (on a 1670.68 balance) which meant that of the 7 payments I made very little went to principle. In fact two of the payments were recorded as interest only. I expected an adjustment when paying in full that would change the interest rate and give me a refund of overpayment.

There was none though the contract says there could be if paying off early. paying off with 11 payments left...

American Web Loan - This was very relaxing for me

Customer service was very polite and wanted to make sure that I understood the contract of the loan. I was on the chat line as I was applying for the loan and this was very relaxing for me. Having an immediate phone call after completion of application gave me confidence that this company was legit. Thank you so much! - M. Harris
View full review
Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1484763 Review #1484763 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Good customer service
American Web Loan's reply to:

American Web Loan - Con artist

We attempted to contact you to discuss your concern. We would like to speak with you, please contact us at 1-877-860-7171.
ID
#1473085 Review #1473085 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Problems with payment

I took a loan out for $700 back in August of 2018 here it is February 15th I'm still paying for it they say my balance is still over $600 *** ***

American Web Loan - Money in my bank that evening

The associate was friendly and knowledgeable. I am a returning customer so she quickly ran thru the loan application and I was off to work without spending hrs getting it. Money in my bank that evening. - P. Maddy
View full review
Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1484765 Review #1484765 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Fast order processing
American Web Loan's reply to:

American Web Loan - Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.
ID
#1438094 Review #1438094 is a subjective opinion of poster.
Service
American Web Loan Loan
Cons
  • Being lied to by customer service representative
Reason of review
Problems with payment
Loss
$780
Preferred solution
Let the company propose a solution

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

American Web Loan - Great and fast

Sallie O. This loan was hassle free. This is so appreciated. Hard working people... The promptness of the transaction was great and fast, which in turn eased my mind
View full review
Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443719 Review #1443719 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Good quality
American Web Loan's reply to:

American Web Loan - I need to speak to someone

Thank you for your feedback. We attempted to reach you and would like to speak with you about your concerns. Please contact us at 1-877-860-7171 at your earliest convenience.
ID
#1410412 Review #1410412 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Poor customer service
Update by user Nov 29, 2018

This was only a 300 dollar loan and I’m still paying on it for 3 months every two weeks at $89.56 this is ridiculous and I know this loan should be paid in full by now

Original review posted by user Nov 29, 2018

Why am I still paying a loan from August 23 up till November 29 every two weeks

American Web Loan - Thanks again!

Super thankful for the approval!! Plus I applied at like 8pm at night the Tuesday before Thanksgiving and was worried because of the holiday that I wouldn't receive the money till Friday but I was mistaken. The money was deposited like 4pm on Wednesday!!! Thanks again!! Sasha B.
View full review
Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1411418 Review #1411418 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Fast order processing