American Web Loan's reply to:

New customer

We appreciate all feedback. If you would like more information about a loan, please contact us at 1-877-860-7171.
author's review
ID
#1334636 Review #1334636 is a subjective opinion of poster.
New Reviewer

I aim a new customer and I have been pre approval

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Your rep

I felt very comfortable with the information provided for my questions asked by your rep. Pat G.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342427 Review #1342427 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Marketer

We have attempted to contact you to discuss your concern. The phone number you referenced is not one of ours; we would like to speak with you to gather more information. Thank you.
author's review
ID
#1319810 Review #1319810 is a subjective opinion of poster.
Reason of review
telemarketer issue
New Reviewer

Hello! I had a marketer call me from your company (817) 733-****. He had a really bad accent. I told him that he dialed a business number and would like to be removed from the call list. I then stated I was not interested in anything he had to sell. He stopped me quickly and said he was not selling me anything and then called me an "asshole and said I need to be a little more respectful", then he hung up the phone.

I come from sales in the telecommunications field and do not treat my customers this way. What he did was very unprofessional and should be relieved of his position. Unfortunately, I did not get a name of the sales rep that called me. The call happened quickly.

Thanks kindly,

Joe Dousharm

817.733.0883

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Payoff

The rep took time to calculate my payoff, and advised me on how I can make the payoff date sooner by making a one-time payment.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342426 Review #1342426 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Fantastic job

The agent was kind, patient, and efficient. She answered my questions and resolved my issue. The agent stayed calm and professional even when I was not. She did a fantastic job solving the problem.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342424 Review #1342424 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

This has to be fraud - DO NOT DO THE LOAN

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1305967 Review #1305967 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Pricing issue

Got an offer in the mail for $2000 loan so I provided them my information. They didn't have the terms and conditions available for me to read until I got my account information after I was approved.

I immediately called their customer service department and cancelled the loan because it was a 200% interest, yes, really. They were going to make me pay back an additional $10,000 on top of the $2000.

To say the least I cancelled the loan because I hadn't received the money. I'm still waiting for the fallout. After they cancel the loan i'm going to block them.

If they try anything underhanded i'm going to bring fraud charges against them.

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1 comment
#1524711

Because it helps me stay away from inappropriate loans

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American Web Loan was very honest

Great customer service and very simple application process. American Web Loan was very honest about loan, interest, and the importance of early repayment if possible to save money. Velma E.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342423 Review #1342423 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Ripoff

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1299038 Review #1299038 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Problems with payment

so I borrowed 300 in March and they take payment out of my checking automatically. After reviewing my online account with them and looking to see how much of my payment went to principal I became irate.

So Since April 5th they auto withdraw at like 108 and some change and only 18.00 up until June has gone to principal. called and found that the interest rate is 696% and that is why, so I have paid the loan off totally today so you would think I would get back some of the interest they have taken which of almost 500.00.

Stay away from them they are crooks and pretty much laugh at you when you call

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American Web Loan's reply to:

Scammers

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1297308 Review #1297308 is a subjective opinion of poster.
Service
American Web Loan Loan

They made it seem like I would pay off the loan in 6 payments! When I seen they charged me a 7 th time I realized that they are charging me 6 months!

so I am at 12 payments! I paid off the loan and more and the principal has only dropped 400 after making 7 payments of $400

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1 comment
#1533410

Don’t ever get a loan from them. They don’t show you the terms till after u accept. I thought I was paying 6 payments but no it’s 6 months and I’m paying back 1900 off a $700 loan.

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Loans with reasonable payment options

It is easy to apply and receive funds along with easy payment options. The interest rate for returning customers could be lower, but they provide loans with reasonable payment options and flexible payment terms. Therese
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342421 Review #1342421 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Good customer service
American Web Loan's reply to:

Pissed

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1292485 Review #1292485 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Problems with payment

3 payments have been taken out of our account since we got the loan less than a month ago! And our contract doesn't match theirs! Angry

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American Web Loan's reply to:

Pissed and overdrafted

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1292483 Review #1292483 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Problems with payment

My husband decided to get a loan, we received our money on the 13th of June 2018, there has been 3 payments taken out of our account since then! 22nd, 26th and 29th of June, they said our payments are weekly, but our contract said monthly! Angry

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American Web Loan's reply to:

BEWARE!!

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1292301 Review #1292301 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Not as described/ advertised

Deceptive, ambiguous disclosure of terms, nearly ruined my family. Would have been WAY BETTER OFF NOT TAKING THE LOAN.

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I thank AWL

The agent helped me get a lower rate for my payments that help me to be comfortable paying my bill on time. I thank AWL for helping people like me. Vanessa P
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342420 Review #1342420 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Deposting money I did not request/authorize

American Web Loan does not practice the processes you have mentioned. If you have any questions or concerns pertaining to American Web Loan, please contact us at feedback@americanwebloan.com or call us at 877-860-7171.
author's review
ID
#1289111 Review #1289111 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
I did not request these loans

I've had money deposited into my bank account on two separate occasions over the past 30 days. I did not request this loan.

Both times the money has been returned to them the next business day (as soon as the error was detected). However, I was charged $15 wiring fees (two separate occasions). I was told by AWL that they are not responsible for the wiring fee.

I asked them to remove my information from their database on three occasions, that has not happened to date.

I expressed to them I do not want their loan, and all I want is for them to remove my information from their records.

Please STOP AWL IMMEDIATELY.

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1 comment
#1515349

I also had a loan opened and money deposited without my requesting it. I called them and told them to block my ss# as fraudulent.

Also went to my bank who refunded the wiring fee. I closed my account and opened a new one and had the bank put a flag on my account for this companySo far so good

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