Thanks AWL!

The whole process from the beginning to the end was fast and efficient. The representatives that brought clarity on the several phone calls I placed in to check the status on my loan were very fast, simple, and knowledgeable. Overall kind, courteous and again simple. Thanks AWL! Isaac R.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1411406 Review #1411406 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Fast order processing
American Web Loan's reply to:

Horrendous rude

American Web Loan is not associated with any company that would exhibit the practices you have mentioned. Unfortunately, we are not able to address any concerns for any company not affiliated with American Web Loan. If you have any questions or concerns pertaining to American Web Loan, please contact us at 877-860-7171.
author's review
ID
#1366526 Review #1366526 is a subjective opinion of poster.
Service
American Web Loan Loan

If I had taken a loan out from this company why would it take a whole year for you to contact me about not paying this is ridiculous just found out that this company was taking money out from my checking account and that's why it was negative and I closed it...after asking to be sent paperwork he denied me saying we already have when I clearly have received none....wow just wow maybe get your things in order before I get a harassing call from a male employee who does not know how to understand customer service...to be threatened about a malicious event and be told I better have a lawyer because were going to sure the *** out of you is uncalled for.

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American Web Loan's reply to:

Fraud

We recently had contact with you. Through previous conversations it was explained how to save on interest as well as saving on the cost of the loan. We are more than happy to assist you with expediting the repayment of your loan. Please contact us with additional questions or payment options at 877-860-7171.
author's review
ID
#1363903 Review #1363903 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Cons
  • Worst lender ever
Reason of review
Pricing issue
Preferred solution
Price reduction
Update by user Sep 23, 2018

Beware of the shark. Here it comes in the form of AWL.

They bite hard and fast without warning. AWL will put you in a concession without coming back to life.

They are the Michael Myers of loans. So make you have your snake repellent ready.

Original review posted by user Sep 23, 2018

I called to make a loan for an emergency situation. AWL is charging way to much for 900 dollar loan.

When I suppose to finish I would have paid well over 3000 dollars. Help I don't know what to do. I'm thinking of contacting a lawyer. This is outrageous.

No way I should be paying that much back on a loan. BBB should also get involved.

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Knowledgeable courteous and professional

Although the interest rate is extreme the reps are very knowledgeable courteous and professional. So if needed on an emergency bases I will reach out again. I have already referred y’all to several of my friends in the event they need funds on short notice. Joy M.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1411404 Review #1411404 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Good customer service
American Web Loan's reply to:

Fraud/ IDENTITY THEFT

Thank you for your recent feedback. We appreciate you voicing your concerns and would like to help to resolve them. One of our team members attempted to contact you. However, we were not able to reach you. Please contact our offices at your earliest convenience so that we may discuss some options and come up with a resolution. We can be reached at 877-860-7171
author's review
ID
#1350508 Review #1350508 is a subjective opinion of poster.
Service
American Web Loan Loan

Someone is using my email old address old phone number and social and taking out loans. I call when I get an email notification advise it’s fraud and that I didn’t request a loan they apologize say the loan is declined yet now I see they are approving the loans! Now I have to go to the authorities along with the credit bureaus again and file identity theft

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Did the calculations

The representative explained all information to help me understand my payment options. She even did the calculations with me. Shane F.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1411402 Review #1411402 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Most helpful

I had an emergency that came up yesterday and I was requesting a payment be deferred. The individual helping me was most helpful in arranging the deferment.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342429 Review #1342429 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

New customer

We appreciate all feedback. If you would like more information about a loan, please contact us at 1-877-860-7171.
author's review
ID
#1334636 Review #1334636 is a subjective opinion of poster.

I aim a new customer and I have been pre approval

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Your rep

I felt very comfortable with the information provided for my questions asked by your rep. Pat G.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342427 Review #1342427 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Marketer

We have attempted to contact you to discuss your concern. The phone number you referenced is not one of ours; we would like to speak with you to gather more information. Thank you.
author's review
ID
#1319810 Review #1319810 is a subjective opinion of poster.
Reason of review
telemarketer issue

Hello! I had a marketer call me from your company (817) 733-6503. He had a really bad accent. I told him that he dialed a business number and would like to be removed from the call list. I then stated I was not interested in anything he had to sell. He stopped me quickly and said he was not selling me anything and then called me an *** and said I need to be a little more respectful", then he hung up the phone.

I come from sales in the telecommunications field and do not treat my customers this way. What he did was very unprofessional and should be relieved of his position. Unfortunately, I did not get a name of the sales rep that called me. The call happened quickly.

Thanks kindly,

Joe Dousharm

817.733.0883

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Payoff

The rep took time to calculate my payoff, and advised me on how I can make the payoff date sooner by making a one-time payment.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342426 Review #1342426 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Fantastic job

The agent was kind, patient, and efficient. She answered my questions and resolved my issue. The agent stayed calm and professional even when I was not. She did a fantastic job solving the problem.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342424 Review #1342424 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

This has to be fraud - DO NOT DO THE LOAN

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1305967 Review #1305967 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Pricing issue

Got an offer in the mail for $2000 loan so I provided them my information. They didn't have the terms and conditions available for me to read until I got my account information after I was approved.

I immediately called their customer service department and cancelled the loan because it was a 200% interest, yes, really. They were going to make me pay back an additional $10,000 on top of the $2000.

To say the least I cancelled the loan because I hadn't received the money. I'm still waiting for the fallout. After they cancel the loan i'm going to block them.

If they try anything underhanded i'm going to bring fraud charges against them.

Helpful 15 Not helpful 1
1 comment
Anonymous
 #1524711

Because it helps me stay away from inappropriate loans

American Web Loan was very honest

Great customer service and very simple application process. American Web Loan was very honest about loan, interest, and the importance of early repayment if possible to save money. Velma E.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1342423 Review #1342423 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Ripoff

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us at feedback@americanwebloan.com at your earliest convenience.
author's review
ID
#1299038 Review #1299038 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Problems with payment

so I borrowed 300 in March and they take payment out of my checking automatically. After reviewing my online account with them and looking to see how much of my payment went to principal I became irate.

So Since April 5th they auto withdraw at like 108 and some change and only 18.00 up until June has gone to principal. called and found that the interest rate is 696% and that is why, so I have paid the loan off totally today so you would think I would get back some of the interest they have taken which of almost 500.00.

Stay away from them they are crooks and pretty much laugh at you when you call

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