Thank you, everyone

Therrien and your whole team of workers were patient and understanding of my problem trying to get online and retrieving my password and user name. Also for accepting my apology of my misunderstanding of my payment. He was willing to help me resolve my issue and set up a payment that would work better for me. Thank you, everyone. I so appreciate your help in my time of desperation. May God richly bless you all. Thank you so much. - R. Davis
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1484766 Review #1484766 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

provided with an option

The operator provided me with an option in this hard times I’m going through – Rodney J.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1474619 Review #1474619 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Will help me plan

Satoko Y. She clearly and kindly explained how the additional payments are applied to the interest and the principal. With the information she provided, it will help me plan to pay off the loan sooner
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443731 Review #1443731 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

explained in detail

Jose M. Staff was very good and explained in detailed how program works and how to manage account by lowering your payments
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443724 Review #1443724 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.
ID
#1438094 Review #1438094 is a subjective opinion of poster.
Service
American Web Loan Loan
Cons
  • Being lied to by customer service representative
Reason of review
Problems with payment
Loss
$780
Preferred solution
Let the company propose a solution
New Reviewer

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

No frustration

Ariet O. The guy answered all of my questions nicely without no frustration and explains it very well.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443725 Review #1443725 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Professional

Leslie C. Representative was friendly, professional and answered my questions patiently while taking the time to explain.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443720 Review #1443720 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Great and fast

Sallie O. This loan was hassle free. This is so appreciated. Hard working people... The promptness of the transaction was great and fast, which in turn eased my mind
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443719 Review #1443719 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Good quality
American Web Loan's reply to:

Excellent

Thank you for your feedback, and thank you for choosing American Web Loan!
ID
#1429189 Review #1429189 is a subjective opinion of poster.

Representative answered all of my questions in a timely and satisfactory manner.

Very professional

Gary G. Complete knowledge at hand, quick response, very professional, very pleasant to talk too.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443718 Review #1443718 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service

Very informative

Shiela F. Even though I don't remember his name the representative was excellent. He gave me multiple options in paying off the loan and was very informative.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443722 Review #1443722 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

I need to speak to someone

Thank you for your feedback. We attempted to reach you and would like to speak with you about your concerns. Please contact us at 1-877-860-7171 at your earliest convenience.
ID
#1410412 Review #1410412 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Poor customer service
New Reviewer
Update by user Nov 29, 2018

This was only a 300 dollar loan and I’m still paying on it for 3 months every two weeks at $89.56 this is ridiculous and I know this loan should be paid in full by now

Original review posted by user Nov 29, 2018

Why am I still paying a loan from August 23 up till November 29 every two weeks

I always get answers

Representative was friendly, knowledgeable, and courteous. I always get answers and info that I need. They explain payoffs and do not leave you not knowing what the date and amount of your first payment will be. I am a returning customer and my info had not changed. They still had my loan approved and on its way the next business day to my bank. Pamela M.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1411420 Review #1411420 is a subjective opinion of poster.
Service
American Web Loan Customer Care
Reason of review
Good customer service
American Web Loan's reply to:

Phone system cut me off 3 times without resolving my problem

We recently made contact with you and are currently working towards a resolution for your concerns. Thank you.
ID
#1403509 Review #1403509 is a subjective opinion of poster.
Service
American Web Loan Customer Care
New Reviewer

I have been cut off from your phone service 3 times now. I am trying to talk to someone about my payment please have someone call me ASAP 812 577 **** thank you

Thanks again!

Super thankful for the approval!! Plus I applied at like 8pm at night the Tuesday before Thanksgiving and was worried because of the holiday that I wouldn't receive the money till Friday but I was mistaken. The money was deposited like 4pm on Wednesday!!! Thanks again!! Sasha B.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1411418 Review #1411418 is a subjective opinion of poster.
Service
American Web Loan Loan
Reason of review
Fast order processing