Testimonial
Elena K Hpy

knowledgeable and courteous

Both of the people I spoke with were knowledgeable and courteous. Everything was thoroughly explained and they thanked me for being a customer. – Shelly F
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

great information

Because the agent provided great information it helped me save over $200 in fees. – Quentin D
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

the best solution

The agent listened to my situation and found the best solution to helping me out. It was greatly appreciated – Kimberly S
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Reason of review:
Good customer service
Testimonial
Yanina D

Thank you, everyone

Therrien and your whole team of workers were patient and understanding of my problem trying to get online and retrieving my password and user name. Also for accepting my apology of my misunderstanding of my payment. He was willing to help me resolve my issue and set up a payment that would work better for me. Thank you, everyone. I so appreciate your help in my time of desperation. May God richly bless you all. Thank you so much. - R. Davis
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

provided with an option

The operator provided me with an option in this hard times I’m going through – Rodney J.
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

Will help me plan

Satoko Y. She clearly and kindly explained how the additional payments are applied to the interest and the principal. With the information she provided, it will help me plan to pay off the loan sooner
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

explained in detail

Jose M. Staff was very good and explained in detailed how program works and how to manage account by lowering your payments
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Reason of review:
Good customer service

American Web Loan's reply to: Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.
Victoria J Dcg

Consumer beware company does not care if given misinformation by their customer service representative

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

Loss:
$780
Cons:
  • Being lied to by customer service representative
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Testimonial
Elena K Hpy

No frustration

Ariet O. The guy answered all of my questions nicely without no frustration and explains it very well.
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

Professional

Leslie C. Representative was friendly, professional and answered my questions patiently while taking the time to explain.
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

Great and fast

Sallie O. This loan was hassle free. This is so appreciated. Hard working people... The promptness of the transaction was great and fast, which in turn eased my mind
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Reason of review:
Good quality

American Web Loan's reply to: Excellent

Thank you for your feedback, and thank you for choosing American Web Loan!
Anonymous

Excellent

Representative answered all of my questions in a timely and satisfactory manner.

Testimonial
Elena K Hpy

Very professional

Gary G. Complete knowledge at hand, quick response, very professional, very pleasant to talk too.
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Reason of review:
Good customer service
Testimonial
Elena K Hpy

Very informative

Shiela F. Even though I don't remember his name the representative was excellent. He gave me multiple options in paying off the loan and was very informative.
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Reason of review:
Good customer service

American Web Loan's reply to: I need to speak to someone

Thank you for your feedback. We attempted to reach you and would like to speak with you about your concerns. Please contact us at 1-877-860-7171 at your earliest convenience.
Quavon Zcb
map-marker Miami, Florida

I need to speak to someone

Updated by user Nov 29, 2018

This was only a 300 dollar loan and I’m still paying on it for 3 months every two weeks at $89.56 this is ridiculous and I know this loan should be paid in full by now

Original review Nov 29, 2018

Why am I still paying a loan from August 23 up till November 29 every two weeks

Reason of review:
Poor customer service
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