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AWL Inc. dba American Web Loan provides customers with convenient online financial solutions at www.americanwebloan.com. AWL’s loans are subject to terms and conditions, and not all applicants will qualify. Loans are not available in all states. New customers must be able to satisfy general eligibility requirements for underwriting approval. Returning customers who have received a pre-approved offer or offer code must continue to be able to satisfy the preselection criteria as shown in their offer. AWL is owned and operated by the Otoe-Missouria Tribe of Indians (the "Tribe") and was conceived as part of the Tribe's economic development program. Revenue from AWL goes to fund Tribal community programs including elder service, education, after school programs, improved housing and infrastructure, and public safety. AWL is licensed under the Tribe’s Consumer Financial Services Ordinance and regulated by the Otoe-Missouria Consumer Finance Services Regulatory Commission, which regulates all consumer financial services conducted from the Otoe-Missouria Tribe of Indians' reservation in Oklahoma.

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Testimonial

Elena K Hpy

testimonial

knowledgeable and courteous

Feb 13, 2019

Both of the people I spoke with were knowledgeable and courteous. Everything was thoroughly explained and they thanked me for being a customer. – Shelly F

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

great information

Feb 07, 2019

Because the agent provided great information it helped me save over $200 in fees. – Quentin D

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

the best solution

Feb 06, 2019

The agent listened to my situation and found the best solution to helping me out. It was greatly appreciated – Kimberly S

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Reason of review:

Good customer service

Testimonial

Yanina D

testimonial

Thank you, everyone

Feb 05, 2019

Therrien and your whole team of workers were patient and understanding of my problem trying to get online and retrieving my password and user name. Also for accepting my apology of my misunderstanding of my payment. He was willing to help me resolve my issue and set up a payment that would work better for me. Thank you, everyone. I so appreciate your help in my time of desperation. May God richly bless you all. Thank you so much. - R. Davis

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

provided with an option

Feb 02, 2019

The operator provided me with an option in this hard times I’m going through – Rodney J.

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

Will help me plan

Jan 04, 2019

Satoko Y. She clearly and kindly explained how the additional payments are applied to the interest and the principal. With the information she provided, it will help me plan to pay off the loan sooner

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

explained in detail

Jan 02, 2019

Jose M. Staff was very good and explained in detailed how program works and how to manage account by lowering your payments

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Reason of review:

Good customer service

American Web Loan's reply to: Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.

author's review

Victoria J Dcg

Consumer beware company does not care if given misinformation by their customer service representative

Jan 01, 2019

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

Loss:

$780

Cons:

Being lied to by customer service representative

Reason of review:

Problems with payment

Preferred solution: Let the company propose a solution

Testimonial

Elena K Hpy

testimonial

No frustration

Dec 30, 2018

Ariet O. The guy answered all of my questions nicely without no frustration and explains it very well.

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

Professional

Dec 28, 2018

Leslie C. Representative was friendly, professional and answered my questions patiently while taking the time to explain.

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

Great and fast

Dec 21, 2018

Sallie O. This loan was hassle free. This is so appreciated. Hard working people... The promptness of the transaction was great and fast, which in turn eased my mind

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Reason of review:

Good quality

American Web Loan's reply to: Excellent

Thank you for your feedback, and thank you for choosing American Web Loan!

author's review

Anonymous

User1429189

Excellent

Dec 20, 2018

Representative answered all of my questions in a timely and satisfactory manner.

Testimonial

Elena K Hpy

testimonial

Very professional

Dec 05, 2018

Gary G. Complete knowledge at hand, quick response, very professional, very pleasant to talk too.

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Reason of review:

Good customer service

Testimonial

Elena K Hpy

testimonial

Very informative

Dec 04, 2018

Shiela F. Even though I don't remember his name the representative was excellent. He gave me multiple options in paying off the loan and was very informative.

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Reason of review:

Good customer service

American Web Loan's reply to: I need to speak to someone

Thank you for your feedback. We attempted to reach you and would like to speak with you about your concerns. Please contact us at 1-877-860-7171 at your earliest convenience.

author's review

Quavon Zcb

Miami, Florida

I need to speak to someone

Nov 29, 2018

Updated by user Nov 29, 2018

This was only a 300 dollar loan and I’m still paying on it for 3 months every two weeks at $89.56 this is ridiculous and I know this loan should be paid in full by now

Original review Nov 29, 2018

Why am I still paying a loan from August 23 up till November 29 every two weeks

Reason of review:

Poor customer service

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