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AWL Inc. dba American Web Loan provides customers with convenient online financial solutions at www.americanwebloan.com. AWL’s loans are subject to terms and conditions, and not all applicants will qualify. Loans are not available in all states. New customers must be able to satisfy general eligibility requirements for underwriting approval. Returning customers who have received a pre-approved offer or offer code must continue to be able to satisfy the preselection criteria as shown in their offer. AWL is owned and operated by the Otoe-Missouria Tribe of Indians (the "Tribe") and was conceived as part of the Tribe's economic development program. Revenue from AWL goes to fund Tribal community programs including elder service, education, after school programs, improved housing and infrastructure, and public safety. AWL is licensed under the Tribe’s Consumer Financial Services Ordinance and regulated by the Otoe-Missouria Consumer Finance Services Regulatory Commission, which regulates all consumer financial services conducted from the Otoe-Missouria Tribe of Indians' reservation in Oklahoma.

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Mar 26, 2019

American Web Loan's reply to:

Customer Service is horendous and this company should be shut down!

We take consumer feedback very seriously, and we welcome any feedback regarding a customer’s experience. Please provide adequate contact information for our offices to address any concerns you may have. You may also contact us directly at feedback@americanwebloan.com or call us at 877-860-7171.

author's review

#1477746

Feb 22, 2019 Heather

Update by user Mar 24, 2019

THIS IS MOST CERTAINLY NOT RESOLVED! You're company contacted me once leaving a VERY rude message, which I returned leaving another message, with no response.

You are still taking my money and I want this stopped since I cannot locate myself in your system.

If someone who used your services can't locate themselves then you shouldn't either and you should stop taking their money. Your customer service is atrocious and I would be ashamed if I was a supervisor and had those people answering the phones for the company.

Original review posted by user Feb 22, 2019

I called to cancel my loan because I did not want it anymore and the service was extremely rude and told me that I had to call back in three days. I asked to speak to a manager and I explained that this information was not provided to me at the beginning and if it was I would have turned down the loan and she argued with me.

I work in customer service and if I would have talked to my customer like that I would have been fired on the spot! I have already reported them to the BBB due to this incident. I called 4 times to take the money back they did not and the money is now gone because they started the installment plans.

I tried calling to tell them I do not owe the outrageous amount of interest due to their ignorance but no one seems to care about "customer service" as all the other reviews seem to say generically. If anyone is in need of money just go to your bank because they may make you pay interest but at least they won't take an arm and leg from you as well.

Feb 22, 2019

American Web Loan's reply to:

Scam that is way over priced

We recently made contact with you and have reached a resolution regarding your concerns. Thank you.

author's review

#1477458

Feb 21, 2019 Brian m

I have a loan of 1700 dollars and have pain 5'000 dollars and still owe 2'000 I can believe this Scam

Scam

Mar 07, 2019

American Web Loan's reply to:

This company can not be legal

We are in receipt of your recent complaint. Our records indicate we have reached a mutual agreement. If you have any additional questions or concerns, please contact us at feedback@americanwebloan.com or call us at 877-860-7171.

author's review

#1475544

Feb 19, 2019 Laura d

Completely mislead me about the 325% interest rate. Completely ruined my families finances. Loan sharks are more honest and reasonable.

Feb 19, 2019

American Web Loan's reply to:

Con artist

We attempted to contact you to discuss your concern. We would like to speak with you, please contact us at 1-877-860-7171.

author's review

#1473085

Service

American Web Loan Loan

Feb 15, 2019 Steven S

I took a loan out for $700 back in August of 2018 here it is February 15th I'm still paying for it they say my balance is still over $600 *** ***

Feb 13, 2019 testimonial

Money in my bank that evening

The associate was friendly and knowledgeable. I am a returning customer so she quickly ran thru the loan application and I was off to work without spending hrs getting it. Money in my bank that evening. - P. Maddy

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#1484765

Service

American Web Loan Loan

Reason of review

Fast order processing

Feb 13, 2019 testimonial

knowledgeable and courteous

Both of the people I spoke with were knowledgeable and courteous. Everything was thoroughly explained and they thanked me for being a customer. – Shelly F

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#1474623

Service

American Web Loan Customer Care

Reason of review

Good customer service

Feb 07, 2019 testimonial

great information

Because the agent provided great information it helped me save over $200 in fees. – Quentin D

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#1474622

Service

American Web Loan Customer Care

Reason of review

Good customer service

Feb 06, 2019 testimonial

the best solution

The agent listened to my situation and found the best solution to helping me out. It was greatly appreciated – Kimberly S

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#1474621

Service

American Web Loan Customer Care

Reason of review

Good customer service

Feb 05, 2019 testimonial

Thank you, everyone

Therrien and your whole team of workers were patient and understanding of my problem trying to get online and retrieving my password and user name. Also for accepting my apology of my misunderstanding of my payment. He was willing to help me resolve my issue and set up a payment that would work better for me. Thank you, everyone. I so appreciate your help in my time of desperation. May God richly bless you all. Thank you so much. - R. Davis

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#1484766

Service

American Web Loan Customer Care

Reason of review

Good customer service

Feb 02, 2019 testimonial

provided with an option

The operator provided me with an option in this hard times I’m going through – Rodney J.

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#1474619

Service

American Web Loan Customer Care

Reason of review

Good customer service

Jan 04, 2019 testimonial

Will help me plan

Satoko Y. She clearly and kindly explained how the additional payments are applied to the interest and the principal. With the information she provided, it will help me plan to pay off the loan sooner

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#1443731

Service

American Web Loan Customer Care

Reason of review

Good customer service

Jan 02, 2019 testimonial

explained in detail

Jose M. Staff was very good and explained in detailed how program works and how to manage account by lowering your payments

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#1443724

Service

American Web Loan Customer Care

Reason of review

Good customer service

Jan 08, 2019

American Web Loan's reply to:

Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.

author's review

#1438094

Service

American Web Loan Loan

Jan 01, 2019 Victoria J

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

Dec 30, 2018 testimonial

No frustration

Ariet O. The guy answered all of my questions nicely without no frustration and explains it very well.

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#1443725

Service

American Web Loan Customer Care

Reason of review

Good customer service

Dec 28, 2018 testimonial

Professional

Leslie C. Representative was friendly, professional and answered my questions patiently while taking the time to explain.

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#1443720

Service

American Web Loan Customer Care

Reason of review

Good customer service

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Welcome to the American Web Loan Community

Customer Service is horendous and this company should be shut down!

Scam that is way over priced

This company can not be legal

Con artist

Money in my bank that evening

knowledgeable and courteous

great information

the best solution

Thank you, everyone

provided with an option

Will help me plan

explained in detail

Consumer beware company does not care if given misinformation by their customer service representative

No frustration

Professional

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