American Web Loan's reply to:

Customer Service is horendous and this company should be shut down!

We take consumer feedback very seriously, and we welcome any feedback regarding a customer’s experience. Please provide adequate contact information for our offices to address any concerns you may have. You may also contact us directly at feedback@americanwebloan.com or call us at 877-860-7171.
ID
#1477746 Review #1477746 is a subjective opinion of poster.
Cons
  • Hidden charges
Reason of review
Poor customer service
Loss
$295
Preferred solution
I want the interest I have paid returned and the loan considered paid in full
Update by user Mar 24, 2019

THIS IS MOST CERTAINLY NOT RESOLVED! You're company contacted me once leaving a VERY rude message, which I returned leaving another message, with no response.

You are still taking my money and I want this stopped since I cannot locate myself in your system.

If someone who used your services can't locate themselves then you shouldn't either and you should stop taking their money. Your customer service is atrocious and I would be ashamed if I was a supervisor and had those people answering the phones for the company.

Original review posted by user Feb 22, 2019

I called to cancel my loan because I did not want it anymore and the service was extremely rude and told me that I had to call back in three days. I asked to speak to a manager and I explained that this information was not provided to me at the beginning and if it was I would have turned down the loan and she argued with me.

I work in customer service and if I would have talked to my customer like that I would have been fired on the spot! I have already reported them to the BBB due to this incident. I called 4 times to take the money back they did not and the money is now gone because they started the installment plans.

I tried calling to tell them I do not owe the outrageous amount of interest due to their ignorance but no one seems to care about "customer service" as all the other reviews seem to say generically. If anyone is in need of money just go to your bank because they may make you pay interest but at least they won't take an arm and leg from you as well.

American Web Loan's reply to:

Scam that is way over priced

We recently made contact with you and have reached a resolution regarding your concerns. Thank you.
ID
#1477458 Review #1477458 is a subjective opinion of poster.

I have a loan of 1700 dollars and have pain 5'000 dollars and still owe 2'000 I can believe this Scam

Scam

Scam

Scam

American Web Loan's reply to:

This company can not be legal

We are in receipt of your recent complaint. Our records indicate we have reached a mutual agreement. If you have any additional questions or concerns, please contact us at feedback@americanwebloan.com or call us at 877-860-7171.
ID
#1475544 Review #1475544 is a subjective opinion of poster.

Completely mislead me about the 325% interest rate. Completely ruined my families finances. Loan sharks are more honest and reasonable.

American Web Loan's reply to:

Con artist

We attempted to contact you to discuss your concern. We would like to speak with you, please contact us at 1-877-860-7171.
ID
#1473085 Review #1473085 is a subjective opinion of poster.
Reason of review
Problems with payment

I took a loan out for $700 back in August of 2018 here it is February 15th I'm still paying for it they say my balance is still over $600 *** ***

Money in my bank that evening

The associate was friendly and knowledgeable. I am a returning customer so she quickly ran thru the loan application and I was off to work without spending hrs getting it. Money in my bank that evening. - P. Maddy
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1484765 Review #1484765 is a subjective opinion of poster.
Reason of review
Fast order processing

knowledgeable and courteous

Both of the people I spoke with were knowledgeable and courteous. Everything was thoroughly explained and they thanked me for being a customer. – Shelly F
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1474623 Review #1474623 is a subjective opinion of poster.
Reason of review
Good customer service

great information

Because the agent provided great information it helped me save over $200 in fees. – Quentin D
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1474622 Review #1474622 is a subjective opinion of poster.
Reason of review
Good customer service

the best solution

The agent listened to my situation and found the best solution to helping me out. It was greatly appreciated – Kimberly S
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1474621 Review #1474621 is a subjective opinion of poster.
Reason of review
Good customer service

Thank you, everyone

Therrien and your whole team of workers were patient and understanding of my problem trying to get online and retrieving my password and user name. Also for accepting my apology of my misunderstanding of my payment. He was willing to help me resolve my issue and set up a payment that would work better for me. Thank you, everyone. I so appreciate your help in my time of desperation. May God richly bless you all. Thank you so much. - R. Davis
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1484766 Review #1484766 is a subjective opinion of poster.
Reason of review
Good customer service

provided with an option

The operator provided me with an option in this hard times I’m going through – Rodney J.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1474619 Review #1474619 is a subjective opinion of poster.
Reason of review
Good customer service

Will help me plan

Satoko Y. She clearly and kindly explained how the additional payments are applied to the interest and the principal. With the information she provided, it will help me plan to pay off the loan sooner
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443731 Review #1443731 is a subjective opinion of poster.
Reason of review
Good customer service

explained in detail

Jose M. Staff was very good and explained in detailed how program works and how to manage account by lowering your payments
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443724 Review #1443724 is a subjective opinion of poster.
Reason of review
Good customer service
American Web Loan's reply to:

Consumer beware company does not care if given misinformation by their customer service representative

Thank you for your feedback. We would like to speak with you about your concerns. Please contact us atfeedback@americanwebloan.com at your earliest convenience.
ID
#1438094 Review #1438094 is a subjective opinion of poster.
Cons
  • Being lied to by customer service representative
Reason of review
Problems with payment
Loss
$780
Preferred solution
Let the company propose a solution

I have used this service several times. However I contacted their customer service on Dec 19th and asked when I could process a loan that would not be due until January.

I was told by the customer representative I could on December 21 and the payment would not be due until January. On December 21 I processed the loan and made sure before agreeing to the loan that it stated the due date was Dec 31 but the amount due was $0 so I processed the loan. However they did take the payment out on Dec 31 for 798.00 not 0. I contacted them and they told me they were not responsible for what the customer service representatives told me.

WHAT they are your employees. I asked to speak to a supervisor who told me nothing could be done unless I had a screen shot of the information on the loan. Their computer site did it they should have that information why would I have a screen shot. I was told again they were not responsible.

I will not use them again and warn customers that they do not stand behind their employees and the information they give you.

Terrible experience really put me in a bind. They just don't care.

No frustration

Ariet O. The guy answered all of my questions nicely without no frustration and explains it very well.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443725 Review #1443725 is a subjective opinion of poster.
Reason of review
Good customer service

Professional

Leslie C. Representative was friendly, professional and answered my questions patiently while taking the time to explain.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1443720 Review #1443720 is a subjective opinion of poster.
Reason of review
Good customer service