What Their Customers Are Saying

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All testimonials are provided and verified by American Web Loan. Verified testimonials on Opinion Corp is a paid feature of the platform.

Great job and you all are wonderful

American Web Loan
The representative was very professional and answered my questions to the best of her ability. She was friendly and understood and was empathetic to my situation even though she could not do much for me as of the date and time of the call placed. Great job and you all are wonderful. – John S.
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The loan company I turn to

American Web Loan
every time I call -all of your employees are friendly and go the distance to help. That is important as I am in customer service myself so I KNOW good service when I get it. And that is why you are the ONLY loan company I turn to – Patricia B.
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Excellent customer service

American Web Loan
Quick and easy approval. Excellent customer service. – Sharmila V.
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American Web Loan's reply to: How to set up my accounts “shawn goff”

Hi Shawn,
Thank you for your feedback. It looks like we spoke with you to help resolve your issue. If you need any further assistance, please call us at 877-860-7171.
American Web Loan
author's review
Shawn G Wof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Mauston, Wisconsin
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#5305286 
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How to set up my accounts “shawn goff”

Im new and trying to set up my account on my phone. So I can receive my loan.

I just didnt know how to get into my account cause I try and try and it keep saying they couldnt find my account and I know I done everything right I also downloaded the app also the mobile app cause theirs two so but now Im waiting for them to confirm my email I guess. But need money now

User's recommendation: I can’t say to much about the service yet cause I’m new but I will let y’all know more about it when I know more. But they did respond quickly when I email with a question.

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American Web Loan's reply to: Customer service

Hi Yolande,
We appreciate you sharing your feedback and we’re happy we could help.
author's review
Yolande Ebc
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#5130379 
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Customer service

I called last week and I spoke with someone who was absolutely wonderful. She also left me with a little encouragement.

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American Web Loan's reply to: The experience was ok but the lien was paid but not reported.

Hi there,
We were able to determine that you did obtain a loan with us a few years ago. We are sympathetic to your situation, but American Web Loan offers short term, unsecured, installment loans. Therefore, American Web Loan does not require collateral and would never have your vehicle information on file.
If you have further questions, feel free to reach out at customercare@americanwebloan.com
author's review
Mckynlee Rxd
map-marker Inglewood, California
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#5033154 
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The experience was ok but the lien was paid but not reported.

Theres a lein on the vehicle that I took a title loan on but the loan has been paid but nothing has been reported to DMV. How do I resolve this

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American Web Loan's reply to: No one answer went you call

Thank you for your feedback. If you would like to speak with a team member, please call 877-860-7171 or send us an email at customercare@americanwebloan.com.
author's review
Stephanie M Dgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Doylestown, Pennsylvania
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#4638453 
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No one answer went you call

I need to stop one payment no one answer me. I check messages so I need to stop this one payment.

No one to help me. No good customer service.

User's recommendation: I feel they don’t care about there consumers

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American Web Loan's reply to: Haven’t received anything on claim

American Web Loan is in receipt of review ID 3901754. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond. While the post does not provide sufficient identifying information, American Web Loan would like to address this concern as judiciously as possible. However, we need more information about the specifics of the referenced claim. Please contact complaints@americanwebloan.com for further assistance. In order to expedite the process, please provide as much information as possible such as the nature of the claim as well as the name, address, and account number(s) associated with the claim.
author's review
Anonymous
map-marker Buncombe, Illinois
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#3901754 
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Haven’t received anything on claim

I was sent claim form back a couple years ago regarding my claim I havent received anything or anything from them

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Maddie N Okp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Worthington, Minnesota
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#3709965 
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Nobody will answer my call

I have been trying to get in contact with someone regarding a loan. If you could give me a call back ASAP at 507-779-**** otherwise I will dispute the loan. Thank you!
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American Web Loan's reply to: You guys cannot just make account negative every month!

American Web Loan is receipt of review number 2826030 filed by Joshua Ketelsen regarding the payments on his account.
Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms, payment schedule and cost of the loan are fully disclosed in accordance with the Truth In Lending Act (“TILA”). The Loan Agreement is made available to customers prior to their electronically signing the Loan Agreement and the proceeds are disbursed. All payments are drafted in accordance with NACHA guidelines and re applied in accordance with the terms of the Loan Agreement.
American Web Loan trusts that the information provided is sufficient to close the review. If Mr. Ketelsen has additional questions or concerns, he is invited to contact American Web Loan directly at (877) 860-7171.
author's review
Joshua K Wqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Baltimore, Maryland
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#2826030 
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You guys cannot just make account negative every month!

Predatory lending, I understand I used this service but you guys CANNOT continuously keep my account negative! My electric bill got sent back my phone bill is almost terminated I will switch banks if this is not resolved you cannot just keep my bank account negative all month Im getting fees left and right simply because of your payments!!!!!!!

User's recommendation: Never

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American Web Loan's reply to: Wrongful withdrawal date

American Web Loan is in receipt of review ID 2729792 regarding the payment draft date for their account. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.
Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms of the loan agreement are fully disclosed in accordance with the Truth in Lending Act (“TILA”). With regard to the payment draft date, section twelve (12) of the TILA, properly discloses to customers that if the payment date falls on a Saturday, Sunday or bank-recognized holiday, then the EFT will be debited the business day prior, the payment scheduled for Sunday August 1, 2021, was properly deducted on Friday July 30, 2021.
American Web Loan trusts that the information provided is sufficient to close the complaint. Any additional questions or concerns can be submitted to American Web Loan directly at (877) 860-7171 or via email at customercare@americanwebloan.com.
author's review
Kayanna Wor
map-marker Lynchburg, Virginia
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#2729792 
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Wrongful withdrawal date

Yall tried to withdraw payment , being that the first falls on a Sunday. Monday wouldnt be in there until Monday.

U causing me a $30 fee . I want it back I explain the 1st and 15th

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American Web Loan's reply to: Trying to get loan

American Web Loan is in receipt of review number 2679788 filed by Lonnie Gill claiming that the advertising for American Web Loan offers a 100% approval guarantee. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.
Please be advised, American Web Loan strictly adheres to the Dodd-Frank Wall Street Reform and Consumer Protection Act regarding unfair, deceptive or abusive acts or practices (“UDAAP”) with all offers of credit. American Web Loan does not advertise a 100% guarantee approval for application. Additionally, the website advises that not all applicants will qualify for credit and any pre-approval offer advises consumers that credit may not been extended if the applicant no longer meets the selection criteria.
American Web Loan trusts that the information provided is sufficient to resolve the review. If Mr. Gill has additional questions, he is invited to contact American Web Loan directly at (877) 860-7171.
author's review
Lonnie G Zqw
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#2679788 
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Trying to get loan

They say 100 per cent approved then bunch of bull I'm on fixed income get paid every month but can't get help

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use these people

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American Web Loan's reply to: Need copy of agreement

American Web Loan is in receive of review number 2664957 requesting documentation. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.
While the post does not provide sufficient identifying information for American Web Loan to properly identify the customer requesting the documentation, the poster may contact American Web Loan directly at (877) 860-7171 or via email to documentrequest@awlinc.com to request copies of the Loan Agreement. Requests sent via email must contain the customers full name, address, email address and telephone number. Additionally, the documents are available in the online, MyAccount by going to https://myaccount.americanwebloan.com.
author's review
Sebastiana Nup
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#2664957 
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Need copy of agreement

Need contract for proper payment information plus all options pls provide information as it is imperative

Cons:
  • Negotiate

User's recommendation: Dont use

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American Web Loan's reply to: Remove my phone number from your calling list

On June 14, 2021, American Web Loan received review number 2569473 from an individual requesting to be removed from marketing offers. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.
Upon receipt of the review, American Web Loan removed the poster’s telephone number from all solicitations and they will no longer receive offers from American Web Loan.
Please note, individuals receiving marketing offers may remove themselves from solicitations by following the instructions provided within the message offer.
American Web Loan trusts that the information provided is sufficient to close the review. If the poster has additional questions or concerns, they are invited to contact American Web Loan directly at (877) 860-7171 or via email at customercare@americanweb.loan.com.
author's review
Delfino Kqi
map-marker Wingo, Kentucky
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#2569473 
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Remove my phone number from your calling list

Remove my phone number from your calling list. Keep calling from several different numbers. I don't want a loan at 200% LOL

User's recommendation: Don't give them any information

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American Web Loan's reply to: Bad do not take out loan from this company

American Web Loan is in receipt of review ID 2348453 filed by Terri Dicenza regarding her experience with obtaining a payoff amount for her loan. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to review Ms. Dicenza’s concerns.
Please be advised, American Web Loan offers customers multiple forms of direct communication through telephone, email, and online chat.
Upon receipt of the complaint, American Web Loan completed a thorough review of all direct methods of communication and was unable to find any telephone calls, emails or recent chats from Ms. Dicenza. However, if Ms. Dicenza attempted to contact American Web Loan using a telephone number that is not associated with her account, American Web Loan requests that she provide that information so that we can review our records further.
American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Dicenza has additional questions or concern, she is invited to contact American Web Loan directly at 877-860-7171 or via email at customercare@americanwebloan.com.
author's review
Terri D Xtq
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#2348453 
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Bad do not take out loan from this company

All I wanted to know is how much I had left on my loan . I had a loan out for a few months now .

There should not be another in progress .

Before I could get a straight answer now all I get is people transferring me from person to person . This is the last time I will take out a loan from this place .

User's recommendation: Do not take out a loan from this company they do not get you a straight answer

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American Web Loan's reply to: Misunderstanding

American Web Loan is in receipt of review ID 2339468 filed by Ursula Lockwood regarding the credit reporting for her account. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to address Ms. Lockwood’s concerns.
Ms. Lockwood’s review claims that American Web Loan provided notice in September 2020 that payments would be suspended due to the COVID pandemic. Please be advised, American Web Loan understands that the pandemic has created a financial hardship for our customers and is working with customers on an individual basis to better fit their financial needs.
That said, American Web Loan’s records do not reflect any communication with Ms. Lockwood after August 2020 when she contacted us directly regarding the outstanding balance owed. As the outstanding balance was not resolved and no further payments remitted, the reporting is accurate.
American Web Loan trusts that the information provided is sufficient to close the complaint. If Ms. Lockwood has additional questions or concerns, she is invited to contact American Web Loan directly at 877-860-7171.
author's review
Ursula L Bbb
map-marker Nome, Alaska
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#2339468 
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Misunderstanding

Hello,

I had a loan that I was paying off. In September 2020, I received information that AWL was putting my payments on hold because of the pandemic.

I was called back informing on late payments for my loan. I then payed two payment cycles for that month. Whoever was assisting me put my credit score down reporting that I had late payments. This is really affecting my ability of getting future loans.

I would like to discuss how AWL can remedy this for my credit score.

Please and thank you,

Ursula L. Lockwood

User's recommendation: Please do not except holds on your payments from AWL. They will report your payments delinquent.

Helpful

American Web Loan's reply to: Money was put in my bank account without my authorization.

American Web Loan is in receipt of the review filed by Tondelayo Murdien. Upon receipt of the review, American Web Loan completed a thorough review of the account. The records reflect that the application was self-approved by Ms. Murdien in June 2020. After the application was approved, Ms. Murdien contacted American Web Loan to change the payment frequency from bi-weekly payments to monthly payments and was advised that the change would cause the payment amount to increase. At that point, Ms. Murdien decided to take advantage of interest free cancellation and authorized American Web Loan to deduct the loan proceeds from her bank account; however, the payment was not honored by her financial institution and the loan remained active under the terms Ms. Murdien originally agreed to when she electronically signed the loan agreement.
American Web Loan is able to work with Ms. Murdien and asks that she contact us directly at (877) 860-7171.
author's review
Tondelayo M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#2182521 
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Money was put in my bank account without my authorization.

I denied the loan but they had already put the money in my account and they reverse the amount put in but it wasn't enough in the my account. So bi weekly money was taken out of my account for this unauthorized loan.

My bank account is completely messed up now.

Loss:
$442

Preferred solution: Let the company propose a solution

User's recommendation: Be careful of this company

Helpful

American Web Loan's reply to: Pissed customer

To Whom It May Concern,

American Web Loan is in receipt of review number 1856567 filed by Christine Curry regarding a financial hardship due to the loss of employment. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. Curry’s account. The records reflect that Ms. Curry spoke with a representative on April 6, 2020 and was advised a payment could be deferred on her account; however, due to a recent ACH payment, the request could not be processed until the next business day. On April 7, 2020, Ms. Curry contacted us, and the deferment was processed.

American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Curry has additional questions or concerns she is invited to contact us directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

Sincerely,
American Web Loan
author's review
Christine C Agx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#1856567 
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Pissed customer

This company is the only financial institution that is not willing to work with you if you have lost your job. They would rather send you to collections and hinder your credit then to try to do like the others and help people.

At least cust pmts in half - something. Not only that but their cust.

svc did not sound very sympathetic that I lost my j0b. This is not a company that you want to do business with.

Pros:
  • Expediency of approval with low credit score

Preferred solution: Price reduction

User's recommendation: Stay away from this company

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Contact Information

Website:
www.americanwebloan.com
Mailing Address:
Box 277 3910 W. 6th Avenue
Stillwater, Oklahoma 74074
United States
Phone:
(877) 860-7171
Contact American Web Loan Customer Service

Latest Question

Have not received my money. I applied for a loan on Friday may 20th 2022 and it said I was approved but I haven’t got nothing yet

American Web Loan Questions