What Their Customers Are Saying ?

All testimonials are provided and verified by American Web Loan. Verified testimonials on Opinion Corp is a paid feature of the platform.

Great job and you all are wonderful

American Web Loan
The representative was very professional and answered my questions to the best of her ability. She was friendly and understood and was empathetic to my situation even though she could not do much for me as of the date and time of the call placed. Great job and you all are wonderful. – John S.
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The loan company I turn to

American Web Loan
every time I call -all of your employees are friendly and go the distance to help. That is important as I am in customer service myself so I KNOW good service when I get it. And that is why you are the ONLY loan company I turn to – Patricia B.
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Excellent customer service

American Web Loan
Quick and easy approval. Excellent customer service. – Sharmila V.
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American Web Loan's reply to:

Money was put in my bank account without my authorization.

American Web Loan is in receipt of the review filed by Tondelayo Murdien. Upon receipt of the review, American Web Loan completed a thorough review of the account. The records reflect that the application was self-approved by Ms. Murdien in June 2020. After the application was approved, Ms. Murdien contacted American Web Loan to change the payment frequency from bi-weekly payments to monthly payments and was advised that the change would cause the payment amount to increase. At that point, Ms. Murdien decided to take advantage of interest free cancellation and authorized American Web Loan to deduct the loan proceeds from her bank account; however, the payment was not honored by her financial institution and the loan remained active under the terms Ms. Murdien originally agreed to when she electronically signed the loan agreement.
American Web Loan is able to work with Ms. Murdien and asks that she contact us directly at (877) 860-7171.
ID
#2182521 Review #2182521 is a subjective opinion of poster.
Loss
$442
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I denied the loan but they had already put the money in my account and they reverse the amount put in but it wasn't enough in the my account. So bi weekly money was taken out of my account for this unauthorized loan.

My bank account is completely messed up now.

User's recommendation: Be careful of this company.

American Web Loan's reply to:

Pissed customer

To Whom It May Concern,

American Web Loan is in receipt of review number 1856567 filed by Christine Curry regarding a financial hardship due to the loss of employment. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Upon receipt of the complaint, American Web Loan completed a thorough review of Ms. Curry’s account. The records reflect that Ms. Curry spoke with a representative on April 6, 2020 and was advised a payment could be deferred on her account; however, due to a recent ACH payment, the request could not be processed until the next business day. On April 7, 2020, Ms. Curry contacted us, and the deferment was processed.

American Web Loan trusts that the information provided is sufficient to close the review. If Ms. Curry has additional questions or concerns she is invited to contact us directly at (877) 860-7171 or via email at customercare@americanwebloan.com.

Sincerely,
American Web Loan
ID
#1856567 Review #1856567 is a subjective opinion of poster.
Pros
  • Expediency of approval with low credit score
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

This company is the only financial institution that is not willing to work with you if you have lost your job. They would rather send you to collections and hinder your credit then to try to do like the others and help people.

At least cust pmts in half - something. Not only that but their cust.

svc did not sound very sympathetic that I lost my j0b. This is not a company that you want to do business with.

User's recommendation: Stay away from this company.

American Web Loan's reply to:

Payments

To Whom It May Concern,

American Web Loan has received your request to stop the ongoing ACH debits from your bank account. In order for us to process your request, please send an email to customercare@americanwebloan.com and include your name and loan ID number.

If you have any questions or need assistance with making payment arrangements, please contact us directly at (877) 860-7171.

Sincerely,
American Web Loan
ID
#1849206 Review #1849206 is a subjective opinion of poster.

I want to revoke my biweekly payments as I’ve recently lost my job due to the pandemic crisis. I already contacted your company and was told to email and request revoking my payments.

Please let me know what other options do I have as I can’t make any payments at this time. Thank you.

American Web Loan's reply to:

Do not fall in to this trap please

American Web Loan is in receipt of review number 1804244 filed by Kimberly Bury.

Please be advised, American Web Loan provides customers with interest-bearing installment loans and the terms and cost of the loan are fully disclosed in accordance with the Truth in Lending Act. As with all interest-bearing loans, the interest is assessed daily based on the principal balance owed.

Upon receipt of the review, American Web Loan completed a thorough review of Ms. Bury’s account. The records reflect that the application was submitted through a third-party website and forwarded to American Web Loan on February 14, 2020. American Web Loan approved Ms. Bury’s request for financing and the loan agreement was made available prior to her electronically signing the loan agreement under the E-SIGN Act.

American Web Loan understands that this is an expensive form of credit and encourages customers to make additional payments to reduce the total cost of the loan agreement. Additionally, customer have the option of repaying the outstanding loan balance at any time without assessment of a fee or prepayment penalty.

We trust that the information provided is sufficient to close the review. If Ms. Bury has additional questions or needs assistance with making payment arrangements, she is invited to contact American Web Loan directly at (877) 860-7171 or via email at customercare@americanwebloan.com.
ID
#1804244 Review #1804244 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I was desperate to clean up my checking account since it had been over drafted by 110.00. then around that time I had 450.00 to pay for my share of the rent.

So I took 700.00 out and I saw 6 payments of 224.14. Okay I thought. I can do this for 6 payments. Then after I agreed, Then there were 13 payments of 224.14 that comes up to 2,913.82 .

I was upset. I'm still upset over this. That was not what I saw when they should be 6 monthly payments. How in the *** do you charge someone that much for interest when they are hurting for money in the first place.

This extremely greedy . I will never do this again once it is paid off

..

American Web Loan's reply to:

Questions on my loan

American Web Loan is in receipt of review number 1773171 filed by Jon Haigler regarding the scheduled payments for his account. American Web Loan strives for the best in customer satisfaction and appreciates the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

American Web Loan provides interest-bearing installment loans and the terms, cost of the loan, and payment schedule are fully disclosed to customers in accordance with the Truth in Lending Act prior to the disbursement of loan proceeds.

Upon receipt of the review, American Web Loan completed a thorough review of Mr. Haigler’s account. Our records reflect that at the time of the application, Mr. Haigler submitted information indicating that he received pay bi-weekly. As such, the payment schedule was set to coincide with his pay date.

We are attempting to work directly with Mr. Haigler but have been unsuccessful. American Web Loan asks that he contact us directly at (877) 860-7171.

American Web Loan trust that the information provided is sufficient to close the complaint. Any additional questions or concerns should be directed to the telephone number referenced above.
ID
#1773171 Review #1773171 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I just got a $1000 loan, and was told the $251 was my monthly payment! I just got the confirmation and it said the $251 was to be a bi-weekly payment!

I cannot pay $251 bi-weekly! I am on Social Security, and reason for loan was to catch up bills. i need a monthly payment on 28th of each month. Please let me know how we can make a payment monthly and tell me my monthly payment.

The $1000 has been paid out already! I have no savings and cannot send the money back, Thank you!

American Web Loan's reply to:

I want to stop my checks right now

American Web Loan is in receipt of review number 1762240 filed by Patricia Durham requesting that her ongoing payments be stopped. We strive for the best in customer satisfaction and appreciate the opportunity to respond.

Please note that consumer requests can be submitted directly to American Web Loan at 877-860-7171 and via email at customercare@americanwebloan.com.

Our records reflect that American Web Loan has been working directly with Ms. Durham and the recurring payments were discontinued prior to American Web Loan receiving the review. However, payments remain due and American Web Loan would recommend that Ms. Durham contact American Web Loan to make new arrangements to prevent her loan from falling further past due.

We trust that the information provided is sufficient to satisfy Ms. Durham’s concerns. If she has any questions or additional concerns, we invite her to contact American Web Loan directly.
ID
#1762240 Review #1762240 is a subjective opinion of poster.

My name is Patricia Ann Durham I am texting you ask if you will please stop my checks. I am waiting on a decision on my disability checks so they will continue.

I have to have surgery next month on my Spine and both knees have to be replaced.

And I have been off work sense November 1,2019 Thank you Patricia Ann Durham when my money starts back I will let you know so I can take care of this bill. 313-598-4732

Provided options to assist

The representative was very courteous and professional. He provided options to assist with my loan that were very helpful. – Donald B.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799926 Review #1799926 is a subjective opinion of poster.

Thank you, and Aloha

Gonzales was, professional, and thorough and patient ,and knowledgeable which I deeply appreciate. Thank you, and Aloha – Stephen Z
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799924 Review #1799924 is a subjective opinion of poster.

So professional

The agent was so amazing he explained to me everything so professional. Thank you AWL – Marie S.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799923 Review #1799923 is a subjective opinion of poster.

Contact American Web Loan Customer Service

Website:
www.americanwebloan.com
Mailing Address:
Box 277 3910 W. 6th Avenue
Stillwater, Oklahoma 74074
United States
Phone:
(877) 860-7171
Contact American Web Loan Customer Service

American Web Loan Products and Services Reviews

Product or Service Reviews
Loan  1.2 282
Customer Care  36
Payday Loan  1.0 1

Latest Question

When will my deposit of in

I’m still waiting on my loan to be put in my bank and it’s still not there and I’m getting a little upset

American Web Loan Questions

Annette was extremely kind

The associate who helped me, Annette, was extremely kind and understanding and helpful in a very difficult situation for me. – Rosemary K.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799922 Review #1799922 is a subjective opinion of poster.

I look forward to doing business with AWL

Both people I spoke with were friendly and professional. I look forward to doing business with AWL in the future if needed. – Tammy D.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799918 Review #1799918 is a subjective opinion of poster.

EASY & PLEASANT

Agent was awesome! Patient, knowledgeable of her job and provided great customer service. She made the call EASY & PLEASANT. I wish other companies that I deal with had agents like the one I spoke with. – Christine M.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799916 Review #1799916 is a subjective opinion of poster.

A very pleasant experience

The representative I spoke to was extremely helpful, friendly and easy to understand. I usually dread calling 800 numbers, but this was a very pleasant experience! – Angela L.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799913 Review #1799913 is a subjective opinion of poster.

Very helpful

I am paying off my loan early and Jonathan was very helpful in getting everything setup for me to make this happen. – Yvonne W.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799911 Review #1799911 is a subjective opinion of poster.

I would do business with you

Very polite, courteous and made sure we both were are the same page. I would definitely do business with you again – Sherry S.
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Testimonial

American Web Loan is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1799910 Review #1799910 is a subjective opinion of poster.